Introduction to Pawnbroking
The NPA wants its members to be further recognised for the knowledge, high-quality service, and professionalism that we know they have and put into practice. Consequently, we have created specialist online learning materials for members.
The qualification consists of 6 modules, which can be taken separately. You will study the content online, sit the exam and upon passing, you will be able to download a paper showing you have passed. If you pass all 6, you will qualify for the ‘Pawnbroking Certificate of Induction’.
Module 1 - Conduct Rules
Conduct Rules
Module 2 - Treating Customers Fairly
Treating Customers Fairly
Module 3 - Introduction to Anti-Money Laundering
Introduction to Anti-Money Laundering
Module 4 - Customer Service Standards
Customer Service Standards
Module 5 - Customer Complaints
Customer Complaints
Module 6 - Customer Duty – Customer Facing
Customer Duty – Customer Facing
Short Courses
These will be continually updated and added to and currently include;
- Precious Metal Testing
- Data Protection
- History of Hallmarking.
- Disposition & Settlement
- Financial Promotions
- Introduction to Diamonds
- Armed Robbery
- Gabriel Reporting
- Identifying Fake Banknotes
- General Data Protection 1 - Regulation
- GDPR 2 - Compliance
- Social Media
- Vulnerability
- Financial Promotions in Social Media
- Senior Managers Regime - Compliance
- Introduction to Pearls
- Pawnbroking Certificate of Diamonds
- Introduction to Diamonds