Induction to Pawnbroking
The NPA wants its members to be further recognised for the knowledge, high-quality service, and professionalism that we know they have and put into practice. Consequently, we have created specialist online learning materials for members.
The qualification consists of 6 individual modules, which can be taken separately. You will study the content online, sit each exam and upon passing, you will be able to download a certificate for each module you have passed. There is an option to complete an 'Induction Exam', covering all six modules, both of which lead to the ‘Pawnbroking Certificate of Induction’.
Module 1 - Conduct Rules
Conduct Rules
Module 2 - Treating Customers Fairly
Treating Customers Fairly
Module 3 - Introduction to Anti-Money Laundering
Introduction to Anti-Money Laundering
Module 4 - Customer Service Standards
Customer Service Standards
Module 5 - Customer Complaints
Customer Complaints
Module 6 - Consumer Duty – Customer Facing
Consumer Duty – Customer Facing
Short Courses
These will be continually updated and added to and currently include;
- Anti-Bribery
- Armed Robbery
- Consumer Duty - Senior Manager
- Disposition and Settlement
- Financial Promotions
- Social Media
- Fire Safety
- Hallmarking Law
- Hallmarking History
- Identifying Fake Banknotes
- Introduction to Pearls
- Introduction to Watches
- Metal Testing and Evaluation
- Precious Metals
- Providing Forbearance
- RegData Reporting
- Senior Manager Certification Regime
- Social Media - Instagram
- Vulnerability
- Vulnerability - Identifying Mental Capacity Issues
- Vulnerability - Referring Customers to Debt Advice